Amazon ends help for third-party, HIPAA-compliant Alexa program

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Amazon will now not help Alexa third-party HIPAA-eligible Expertise, which permits sufferers to share HIPAA-protected well being data with hospitals and well being insurers by way of its voice-based Alexa platform.

The corporate introduced the HIPAA-compliant information switch functionality in 2019 alongside the launch of six Alexa Expertise constructed by healthcare suppliers and different stakeholders, together with My Kids’s Enhanced Restoration After Surgical procedure (ERAS), Livongo Blood Sugar Lookup, Swedish Well being Join, Cigna Well being Immediately, Atrium Well being and Categorical Scripts. 

Every Ability was designed to assist members, sufferers and caretakers handle care at house with voice instructions.

In an electronic mail to Ability customers dated Dec. 5, Amazon mentioned it could “suppress” Expertise for customers on Dec. 9, and delete any protected well being data pertaining to their Expertise per its Alexa deletion insurance policies, in accordance with, who initially broke the story

An Amazon spokesperson advised MobiHealthNews in an electronic mail, “We frequently evaluate our experiences to make sure we’re investing in providers that can delight prospects. We’re persevering with to speculate closely in creating healthcare experiences with first and third-party builders, together with Alexa Good Properties for Healthcare.”  


The tech and retail large has made loads of healthcare information this yr. 

In November, the tech large introduced the launch of Amazon Clinic, a digital healthcare service that can ship look after 20 widespread situations, together with hair loss, heartburn, zits, dandruff and seasonal allergic reactions.

The Amazon Clinic announcement got here three months after the corporate confirmed it could shut down Amazon Care, its providers geared towards employers, would shut down on the finish of the yr.

In July, Amazon introduced plans to accumulate hybrid main care supplier One Medical for roughly $3.9 billion in money, although this deal has but to shut. 

As of September, the Federal Commerce Fee was reviewing the deal. In accordance with a submitting with the Securities and Exchange Commission, One Medical mum or dad firm 1Life Healthcare and Amazon acquired requests from the FTC for extra data concerning the acquisition. 

Amazon has used the Alexa voice assistant for different healthcare and help providers. In September 2021, it introduced Alexa Collectively, a subscription service that enables caregivers to help and remotely monitor getting old relations of their properties, which constructed on earlier Care Hub options. 

Amazon additionally expanded Alexa Good Properties for senior residing communities and well being methods final yr. The providing permits these suppliers to make use of the voice assistant at scale of their services. 

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